This Refund Policy outlines the terms and conditions for refunds related to services, products, and digital content provided by Elite Visagiste ("we," "our," or "us"). Please read this policy carefully before making any purchases or registering for any services through our website or directly with our team.

1. Professional Makeup Services

1.1 Deposit and Booking Fee

For makeup services requiring advance booking (such as bridal makeup, special events, or editorial sessions), we require a non-refundable booking fee or deposit to secure your appointment date and time. This deposit is typically 25-50% of the total service cost, depending on the specific service booked.

1.2 Cancellation by Client

For professional makeup services, the following cancellation policy applies:

• More than 30 days before the appointment: Full refund of any payments made, excluding the non-refundable booking fee/deposit
• 15-30 days before the appointment: 50% refund of any payments made beyond the initial deposit
• Less than 15 days before the appointment: No refund

Instead of a refund, you may opt to reschedule your appointment, subject to availability, with at least 7 days' notice before the original appointment date.

1.3 Cancellation by Elite Visagiste

If Elite Visagiste cancels a scheduled service, clients will be offered one of the following options:

• Full refund of all payments made, including the deposit
• Rescheduling of the service at a mutually convenient time
• Credit toward future services of equal or greater value

2. Makeup Workshops and Training

2.1 Cancellation by Participant

For makeup workshops, masterclasses, and training sessions, the following refund policy applies to cancellations initiated by participants:

• More than 30 days before the event: Full refund minus a 10% administrative fee
• 15-30 days before the event: 50% refund
• Less than 15 days before the event: No refund

Instead of a refund, you may opt to transfer your registration to another person or defer your participation to a future workshop date, subject to availability, with at least 7 days' notice.

2.2 Cancellation by Elite Visagiste

If Elite Visagiste cancels a workshop, masterclass, or training session, participants will be offered one of the following options:

• Full refund of the registration fee
• Credit toward a future workshop of equal value
• Transfer to an alternative workshop date

Please note that Elite Visagiste is not responsible for any travel, accommodation, or other expenses incurred by participants in relation to a cancelled workshop.

3. Product Purchases

3.1 Physical Products

For physical makeup products, tools, or merchandise purchased directly from Elite Visagiste:

• Products may be returned within 14 days of receipt if they are unused, unopened, and in their original packaging
• Customers are responsible for return shipping costs unless the product is defective
• Refunds will be processed within 14 days of receiving the returned product
• For hygiene reasons, we cannot accept returns on opened makeup products, brushes, or applicators

3.2 Defective Products

If you receive a defective product:

• Contact us within 7 days of receipt with a description and photo of the defect
• We will arrange for a replacement or full refund, including any shipping costs
• In some cases, we may request that you return the defective item (at our expense) before processing the refund

4. Digital Products and Subscriptions

4.1 Digital Guides and Tutorials

Due to the nature of digital information products, all sales of digital guides, tutorials, and downloadable content are final. No refunds will be provided unless the product is found to be materially defective or significantly different from the description provided at the time of purchase.

4.2 Online Courses

For online makeup courses:

• A 14-day money-back guarantee applies from the date of purchase if you have completed less than 20% of the course content
• No refunds will be provided after 14 days or if more than 20% of the course has been accessed
• Technical issues that prevent access to the course should be reported immediately for resolution or potential refund

4.3 Subscription Services

For subscription-based services:

• Monthly subscriptions may be cancelled at any time, but no partial refunds will be provided for the current billing period
• Annual subscriptions may be eligible for a pro-rated refund if cancelled within the first 30 days
• After 30 days, annual subscriptions may be cancelled but no refund will be provided for the remainder of the subscription period

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our customer service team at [email protected] or call +44 110 940 5026. Please include the following information in your request:

• Your full name and contact information
• Date of purchase
• Order/transaction number (if applicable)
• Description of the service or product purchased
• Reason for requesting a refund
• Preferred refund method (original payment method, bank transfer, etc.)

5.2 Refund Processing Time

We strive to process all approved refund requests within 5-10 business days of approval. However, depending on your payment method and financial institution, it may take an additional 2-10 business days for the refunded amount to appear in your account.

5.3 Refund Methods

Refunds will typically be issued using the original payment method. If this is not possible, we will work with you to determine an alternative refund method.

6. Exceptions and Special Circumstances

6.1 Force Majeure

In cases of force majeure or circumstances beyond our reasonable control (including but not limited to natural disasters, pandemics, governmental actions, or significant travel disruptions), we reserve the right to modify our refund policy as necessary. We will make every effort to provide reasonable accommodations in such circumstances, such as rescheduling services or providing credits for future use.

6.2 Discretionary Refunds

Elite Visagiste reserves the right to consider refund requests that fall outside the terms of this policy on a case-by-case basis. Any exceptions made will be at our sole discretion and will not constitute a waiver of this policy for future transactions.

7. Customer Satisfaction Guarantee

We are committed to providing high-quality makeup services, products, and educational content. If you are not satisfied with our services or products, please contact us so we can address your concerns. While refunds are subject to the terms outlined above, we will work with you to resolve any issues and ensure your satisfaction with our offerings.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Us